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Let customers speak for us
FAQ's
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I've entered the wrong delivery address. What do I do?
Oops! Entered the wrong address? No worries — just let us know ASAP, and we’ll do our best to fix it before your order ships! 😊
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How long should I keep sprays in the enclosure?
They can last up to 3 months or until your pet finishes them — whichever comes first!
Don't forget, sprays aren't just for eating! They provide coverage to the enclosure and make them feel safe, so don't worry if your pet isn't eating them! 😊
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Which animals are your products catered for?
Most of our products are great for hamsters, mice, rats, rabbits, guinea pigs, and gerbils! 🐹🐰 Just check the item description to make sure it’s the perfect fit for your pet. 😊
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When will my order arrive?
We aim to process all orders within 5 working days. 🚀
- UK orders usually arrive in 2–4 working days after processing.
- International orders typically take 5–7 working days to reach you.
During busy periods, it may take a little longer — but we promise it’ll be worth the wait! 😊
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Why should I freeze your products and how long for?
Since we don’t use pesticides or chemicals, little bugs like weevils or moths can sometimes sneak in. They’re harmless but can be a nuisance. To prevent this, we recommend freezing your items for 48–72 hours before using them. Don’t worry—every order comes with a leaflet explaining how to prepare your items! 😊
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I forgot to use my discount code!
Oh no, the discount code sneaked past you! Unfortunately, once an order is placed, we can’t apply discounts (we wish we had a time machine for moments like this). But don’t worry—you can always save that code for your next order! 😊
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My order hasn’t arrived, what should I do?
Oh no! First, check your tracking info in your emails (Check the junk folder too) and allow extra time during busy periods. If it’s been much longer than expected, let us know, and we’ll look into it for you. 😊
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My order arrived damaged, what should I do?
Oh no! If something didn’t arrive in perfect condition, please send us a photo within a few days of receiving your order, and we’ll sort it out for you. 😊
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Is your packaging Eco friendly?
Yes! We’re committed to caring for the environment, which is why we’ve thoughtfully designed our packaging to be as eco-friendly as possible.
Our tissue paper is 100% recyclable, acid-free, chlorine-free, and bleed-resistant—making it both safe and sustainable.
We also use recyclable resealable packets to further reduce waste and support responsible packaging practice.
Our confetti is biodegradable and made from environmentally friendly, recyclable, bleed-resistant tissue paper! 😊