Refund policy

International returns (USA & Canada) 

Due to the high cost of international shipping and customs fees, we are unable to accept returns or exchanges on orders outside the UK. Please double-check product details before purchasing. If you have any issues with your order, please contact us, and we’ll do our best to help!

International refunds

Partial Refunds – If an item is damaged or incorrect, please contact us immediately with as much evidence as possible, so we can organise a partial refund. You’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your refund, please contact us at foragefriendsuk@gmail.com

Reshipping a Replacement – If an item arrives damaged, please contact us immediately so we can consider reshipping a replacement

We suggest that customers resell or gift the item if it doesn’t work for them.

UK returns

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at foragefriendsuk@gmail.com

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at foragefriendsuk@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

UK Refunds
To be eligible for a refund you must first follow our return policy. We will notify you once we’ve received and inspected your returned item/s, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at foragefriendsuk@gmail.com